Many people left comments about study space in last year’s LibQUAL survey. In particular, there were quite a few requests for individual study rooms and for better ways to register for group study rooms. Some people felt that the study rooms were not being fully utilized—for instance, a group would often be asked to leave their study room without seeing that another group was coming in, and many groups were trying to book during the peak times and being turned away, when the rooms were almost entirely unused at other times of day.
We want to let you know, we read all of these comments and took them seriously. In response to your requests, we’ve opened up four individual study rooms, we’ve converted the copy room on the second floor into a new group study room, and we’ve purchased software to allow for self-booking of study rooms.
We hope the room booking software, in particular, will help the student body get the most benefit from the study rooms. You can use it to book an individual or group study room, up to a week ahead of time. You can easily see how busy the rooms are and work with your group to pick a time when they’re open. If you’re running late to meet your group, you look online to see where your group is meeting and join them. You can check room availability and book with your smartphone or tablet.
We think it’s pretty great.
If you want to, you can still show up or call to book a room. We’re happy to make bookings for you! But this way, if you don’t feel like calling, you don’t have to. Just make your booking online, check your email for the booking approval, and check in at the front desk so our staff can unlock the door for you!
The UAA/APU Consortium Library conducted the national LibQUAL+™ user survey in 2008. We responded to the input you gave us in that survey by making careful modifications to our services, collections, web pages, and facilities. The changes and actions outlined below are some of the direct results of your survey responses, feedback, and comments.
✓ Added 100 more seats to make it easier to find a good place to study
✓ Rearranged furniture to create separate quiet zones and group work spaces
✓ Added 4 new group study rooms
✓ Set up displays to highlight new collections and materials
✓ Added new directional signs and maps to help students navigate the collections and study spaces
✓ Enhanced the APU presence in the library with a new APU-oriented library brochure and APU art and historical exhibits
✓ Are in ongoing discussions with UAA funders about opening the North entrance
✓ Based on your requests, started staying open till 2 am during final exams so students have a place to study
✓ Started staying open later on Saturday in 2010-11; in 2011-12 will start staying open till 1 am Sunday-Thursday
✓ Started a new document delivery service that delivers copies of print journal articles electronically to faculty and students
✓ Set up a new system so APU students can pick up their holds on the APU campus without having to come down the hill
✓ Sponsored an all-day customer service training session for library staff
✓ APU started a late-night shuttle service between the library and the APU campus to address safety concerns
Library web pages
✓ Purchased leading edge software that pulls previously scattered electronic and print materials into a single search.
Called Quicksearch, this is currently offered as a beta product on the library home page
✓ Purchased new electronic journal software to improve access to electronic materials
✓ Improved the ILL web request experience by overhauling the software
✓ Made improvements to the main library web site
✓ Conducted a number of focus groups with faculty and graduate students to determine their information needs, and
purchased many of the requested items, including journal packages, ebooks, CD’s, and DVD’s. What it wasn’t feasible
to purchase has gone on the library’s master wish list
✓ Improved the overall size and quality of the collection through a combination of budget increases and special grants