Your Opinion Counts! Take the LibQual Survey!

The Consortium Library is conducting a survey on library service called LibQual. Survey respondents provide essential information to help us meet user needs for resources and services. Your help is greatly appreciated and a great prize could be won in return!

Students, faculty, and staff may take the UAA survey or APU survey now or anytime until November 21, 2008. It takes about 10 minutes to complete the survey. Participation in the LibQual survey is voluntary. All responses are confidential.

LibQual 2008 Fact Sheet

What is LibQUAL?

LibQUAL is a web-based survey designed to measure the quality of library services based on the perceptions of students, faculty and staff.

Why is the Consortium Library conducting LibQUAL?

The Consortium Library is committed to improving your library services. Better understanding your expectations will help us tailor services to your needs.

Who will participate?

An invitation to participate will be emailed to all students, staff, and faculty.

When is LibQUAL taking place?

From November 3-21, 2008.

How long is the LibQUAL Survey?

The survey takes about 10 minutes to complete.

Is the survey anonymous?

Yes. There is no way to link your answers to your identity.

Then why do I have provide my email address?

You don't.  But if you provide your UAA/APU email address at the end of the survey, you will be entered in a drawing to win one of the prizes.

Won't my email be with my answers?

No the email addresses will be separated from the results by the company processing the data for us.

What are the questions about?

The main questions are about three aspects of library service:

• service attitude of staff (e.g. responsiveness, understanding, courtesy);
• access to information (e.g. books, journals, electronic resources);
• library as a place (e.g. environment, quiet study space, group study space).

How does the survey work?

For each of the main questions, you are asked to rate, on a scale where “1” represents the lowest level of service and “9” the highest:

• your minimum acceptable level of service;
• the level of service you personally desire;
• the level of service you believe the Libraries currently provide.

Why do the questions have three parts?

By asking about minimum, desired,and perceived service levels, LibQUAL lets us see where library services are below the minimum acceptable level; where they are better than the minimum, but less than the desired level; and even where they exceed expectations.

What do “minimum acceptable” and“desired” service levels mean? Doesn’t everyone want the best possible service?

Different services are important to different people. You can decide for yourself how to rate library services based on your own needs, expectations, and experiences.

Questions/Comments?

aylibsurvey@uaa.alaska.edu or contact Susan Mitchell 907-786-1868

Take the UAA Survey

Take the APU Survey